Grounded answers from approved knowledge
Connect the sources an agent may draw on, so answers reflect your actual policies.
WhatsApp AI Agents
Let AI handle the routine. Keep people close.
Configure AI agents around clear jobs, trusted knowledge, and thoughtful escalation—so customers get useful answers and teams get better handoffs.
Team inbox•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Conversation assigned to MayaWhatsApp · Active now
Sage linen setIn stock · Size M₹2,490
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
AI agent studio•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Order care agent · LiveWhatsApp · Active now
AI
Order careKnowledge connected · 24 sources
↳
Human handoff readyBilling request detected
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
Why it matters
Automation falls short when it can’t explain, act, or escalate.
Give each agent a defined role, connected knowledge, and a route to the right teammate, so automation helps rather than blocks.
Built for connected customer journeys, not isolated messages.Key capabilities
The essentials, working together.
Task-specific agent instructions
Give each agent one job—order care, enquiries, onboarding—with its own tone and limits.
Intent-aware human handoff
Detect when a request needs a person and pass the full thread to the right teammate.
Conversation review and refinement
Read what agents said, spot gaps, and improve instructions and knowledge over time.
A product view that explains the work
Watch the answer become a thoughtful handoff.
- 1Agent role and knowledge sources
- 2Answer grounded in order data
- 3Escalation detected and ready to assign
AI agent studio•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Order care agent · LiveWhatsApp · Active now
AI
Order careKnowledge connected · 24 sources
↳
Human handoff readyBilling request detected
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
How it works
A clear workflow from setup to learning.
- 01Define the agent’s role
Choose the job, audience, and boundaries for the agent.
- 02Connect approved knowledge
Add the documents and data sources the agent is allowed to use.
- 03Set actions and guardrails
Decide what the agent can do and when it must hand over.
- 04Review, hand off, and improve
Monitor conversations and refine based on real outcomes.
Use cases
Useful across the moments customers remember.
Answer order questions
Handle delivery, status, and change requests with connected order context.
Qualify new enquiries
Ask the right questions first, then route qualified leads to sales.
Escalate sensitive requests
Recognise billing or complaint intent and bring in a person quickly.
Questions, answered
What teams ask before they begin.
Can’t find what you need? Ask during a demo—we’ll answer against your actual workflow.
Campaigns, shared team conversations, customer context, AI-led journeys, forms, payments, analytics, and integrations in one operational workspace.
Yes. Journeys can automate routine steps and hand over to a person with the conversation context intact.
The WhatsApp Business API page explains the platform foundation. Account eligibility, onboarding, and Meta approval details should be confirmed with Jadility.
The verified inventory includes Shopify, Shopify Checkout, Razorpay, WebEngage, LeadSquared, Integrately, webhooks, and developer APIs. Exact data flows are Jadility to confirm.
A better way to work in WhatsApp
Make room for better conversations.
Share your work email and we’ll set up a walkthrough around the journeys your team runs today.
