Audience selection and segmentation
Target customers by attributes, tags, and behaviour instead of blasting everyone.
WhatsApp Broadcasting
Campaigns designed for what happens after send.
Build an audience, shape an approved WhatsApp message, schedule delivery, and keep every customer response connected to the team.
Team inbox•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Conversation assigned to MayaWhatsApp · Active now
Sage linen setIn stock · Size M₹2,490
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
Broadcast campaign•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Summer edit · SendingWhatsApp · Active now
AudienceReturning customers8,420 contacts
Delivery progress72%
6,062Delivered1,284Replies (sample)
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
Why it matters
Campaign reporting means little if replies disappear into a separate tool.
Connect audience, message, response, and follow-up in one measurable flow—so a reply to a campaign becomes a conversation someone owns.
Built for connected customer journeys, not isolated messages.Key capabilities
The essentials, working together.
Template-led campaign creation
Build from approved WhatsApp templates with variables, media, and buttons.
Scheduling and delivery controls
Pick the moment that suits your audience and track delivery as it happens.
Response-aware reporting and follow-up
See what happened after send and route replies to the team inbox.
A product view that explains the work
See the campaign from audience to response.
- 1Audience defined from segments
- 2Live delivery progress
- 3Response metrics (to confirm)
Broadcast campaign•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Summer edit · SendingWhatsApp · Active now
AudienceReturning customers8,420 contacts
Delivery progress72%
6,062Delivered1,284Replies (sample)
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
How it works
A clear workflow from setup to learning.
- 01Choose a goal and audience
Decide what the campaign should achieve and who should receive it.
- 02Create the message
Write or select an approved template and personalise it.
- 03Review and schedule
Check the preview, confirm the audience, and set delivery time.
- 04Track delivery and manage replies
Follow delivery and keep every reply connected to an owner.
Use cases
Useful across the moments customers remember.
Launch a new collection
Tell returning customers first and answer their questions in-thread.
Re-engage lapsed customers
Use segmentation and retargeting to reach people at the right moment.
Announce an event
Send registrations and reminders, then follow up after it ends.
Questions, answered
What teams ask before they begin.
Can’t find what you need? Ask during a demo—we’ll answer against your actual workflow.
Campaigns, shared team conversations, customer context, AI-led journeys, forms, payments, analytics, and integrations in one operational workspace.
Yes. Journeys can automate routine steps and hand over to a person with the conversation context intact.
The WhatsApp Business API page explains the platform foundation. Account eligibility, onboarding, and Meta approval details should be confirmed with Jadility.
The verified inventory includes Shopify, Shopify Checkout, Razorpay, WebEngage, LeadSquared, Integrately, webhooks, and developer APIs. Exact data flows are Jadility to confirm.
A better way to work in WhatsApp
Make room for better conversations.
Share your work email and we’ll set up a walkthrough around the journeys your team runs today.
