Shared team inbox and customer context
Route conversations to the right person and keep profile, tags, and history beside every reply.
WhatsApp Business API
Build customer operations on WhatsApp.
Use Jadility as the connected workspace for approved messaging, shared conversations, customer journeys, and the systems around them.
Journey builder•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Cart recovery · ActiveWhatsApp · Active now
Shopify event
Cart abandonedWait
45 minutesWhatsApp
Send reminder
Cart abandonedWait
45 minutesWhatsApp
Send reminder
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
Team inbox•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Conversation assigned to MayaWhatsApp · Active now
Sage linen setIn stock · Size M₹2,490
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
Why it matters
A platform foundation—not another disconnected channel.
Bring marketing, sales, and support into one WhatsApp operating model, where every team works from the same thread and the same customer record.
Built for connected customer journeys, not isolated messages.Key capabilities
The essentials, working together.
Campaigns, templates, and audiences
Create approved templates and send them to segments built from your own customer data.
Automated journeys and AI agents
Handle routine steps automatically, then hand over to a teammate with context intact.
Forms, payments, APIs, and webhooks
Collect structured details, support commercial steps, and connect the systems you already run.
A product view that explains the work
Keep the full customer picture within reach.
- 1Store event triggers the journey
- 2Timed wait before follow-up
- 3WhatsApp action sent on schedule
Journey builder•••
AAarav MehtaNew message
NNoor HomeThanks, that works.
SStudio KThanks, that works.
RRiya BoseThanks, that works.
KKabir RaoThanks, that works.
Cart recovery · ActiveWhatsApp · Active now
Shopify event
Cart abandonedWait
45 minutesWhatsApp
Send reminder
Cart abandonedWait
45 minutesWhatsApp
Send reminder
AM
Aarav MehtaReturning customer- Owner
- Maya Patel
- Stage
- Considering
- Last order
- #JD-2048
High intentWeb
How it works
A clear workflow from setup to learning.
- 01Connect and configure your account
Set up your WhatsApp Business account and approval steps with Jadility.
- 02Bring in teams and customer context
Invite teammates, define ownership, and import the contact data you need.
- 03Design approved customer journeys
Combine templates, flows, and agents around specific customer moments.
- 04Operate, measure, and improve
Review conversations and reporting, then refine routes and messages.
Use cases
Useful across the moments customers remember.
Acquire and qualify
Capture source from ads, links, and QR codes, and qualify intent before routing.
Guide and transact
Share products, collect details with forms, and move toward a commercial next step.
Support and retain
Resolve questions in a shared inbox and follow up thoughtfully after purchase.
Questions, answered
What teams ask before they begin.
Can’t find what you need? Ask during a demo—we’ll answer against your actual workflow.
Campaigns, shared team conversations, customer context, AI-led journeys, forms, payments, analytics, and integrations in one operational workspace.
Yes. Journeys can automate routine steps and hand over to a person with the conversation context intact.
The WhatsApp Business API page explains the platform foundation. Account eligibility, onboarding, and Meta approval details should be confirmed with Jadility.
The verified inventory includes Shopify, Shopify Checkout, Razorpay, WebEngage, LeadSquared, Integrately, webhooks, and developer APIs. Exact data flows are Jadility to confirm.
A better way to work in WhatsApp
Make room for better conversations.
Share your work email and we’ll set up a walkthrough around the journeys your team runs today.
